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How We Handle Your Account Information

We collect what we need to run your account — login credentials, wallet details for bKash, Nagad and Rocket deposits, and session data that keeps you signed in across devices.

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cbji How We Handle Your Account Information
DATA PRACTICES

How We Protect and Manage Information

We encrypt payment data in transit and at rest, hash your login PIN so even our own engineers cannot read it, segment production databases so front-end staff see only anonymised IDs, and run annual third-party security audits. Session cookies expire after thirty minutes of inactivity; wallet tokens rotate every login. You control who sees your betting history by toggling the leaderboard privacy switch in account settings.

Encryption standard All bKash, Nagad and Rocket payment credentials travel over TLS and land in encrypted database columns. We never log your wallet PIN or OTP codes; those stay between you and the payment provider.
Cookie policy We set a session cookie that remembers your login, a language cookie for interface preference, and an analytics cookie that counts page views without identifying you personally. No third-party ad trackers run on our domain.
Retention periods Active account data stays live. Once you close your account we keep transaction logs for six years to meet financial record rules, then purge everything else within ninety days unless a legal hold applies.
Your rights Request a data export, ask us to correct outdated details, withdraw marketing consent, or delete your account entirely. We honour these rights for users in eligible regions; processing time depends on request complexity.
PRIVACY CONTACT

Reach Us About Your Data

If you want to review what we hold, request a copy of your account data, ask us to delete records after you close your account, or raise a privacy concern, contact our support team through any of these channels. Response times vary by queue depth, but data requests typically get acknowledged within two business days and fulfilled within a week if the request is straightforward.

Live chat Open the chat widget in your account dashboard or on this site and choose the privacy topic. Our agents can confirm what data categories we store and initiate deletion workflows on the spot.
Email privacy desk Send your request to our dedicated privacy inbox; include your registered mobile number and account username so we can verify ownership before releasing or deleting any records.
Account settings Log in, go to account settings, find the privacy tab. You can download a JSON export of your profile, betting history and wallet transactions, or submit a deletion request that queues your account for closure after any pending withdrawals clear.

Common Questions About Your Data

We ask for your mobile number, a username, a PIN, and your preferred language. When you deposit via bKash, Nagad or Rocket we log the transaction reference and amount so we can credit your wallet and produce statements.

We pass your bKash, Nagad or Rocket account identifier to the respective payment gateway only to complete your deposit or withdrawal. We do not sell wallet data to advertisers or data brokers.

Transaction and wager logs stay archived for six years under financial record-keeping rules. Profile data, device tokens and marketing preferences are deleted within ninety days of account closure unless a legal hold prevents it.

Yes. Log into account settings, open the privacy tab, and request a data export. We will email you a JSON file with your profile, transaction list, bet history and support tickets within seven days.

Open account settings, go to notifications, and uncheck promotional emails or SMS. You will still receive transactional messages like withdrawal confirmations and security alerts; those cannot be turned off while your account is active.

The policy describes our global data practices, but access and data-protection rights depend on local law and eligible regions. Where stricter rules apply we follow them; where online gaming is restricted availability is not guaranteed.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.